As Startups, it is very important to interact and get feedback, suggestions, opinions from customers, especially with customer service playing a huge role in the modern day company. It is essential to be equipped with tools that can help your company bridge that gap. I decided to list 7 tools that can help startups get up and running in no time.
Hope it makes a difference in your startup.
Survey Monkey is a site that let users create surveys for customers, you can create polls and surveys to get valuable data from your prospects and customers in no time, an easy set-up process, you don't have to be a tech geek to understand how to use it. With a wide range of surveys for customer service such as online product feedback, business to business, software evaluation and new product announcement.
It is probably used more by authors and online personalities to answer questions from their respective fan base but what says you can't use it for your company.
Formspring can be a great way to build or intensify relationships between consumers and brands. Formspring creates a comfortable and informal space for people to ask questions easily. Eliminating inbox clutter and repetitive inquiries.
Quora is one of the hottest startup at the moment and it would be a shame for your company to miss out on the buzz or opportunity to use the platform to increase efficiency in your company.
Although Quora is against companies doing this because there are strict rules that you can't setup an account with an organization's name and that you must use your real name but i think there is no harm in getting a representative from your company to get involved in quora and through that method increase the brand awareness of the company and answer questions from customers. A great way for companies to deliver customer service by responding to complaints and criticisms
It is a great way to get instant feedback from customers and connect with customers. You can use twitter to search for your company name and involve yourself in a conversation if a potential customer is finding it hard to understand its use of a product/service or a customer finding difficulties with the service.
I had a friend a few weeks tell me she was having trouble with her virgin media services, she decided she was going to cancel it, but wanted to try a different route and tweet the company with her complaint for the last time and within minutes, they quickly replied her, apologised and got someone to call her to have the issue re-solved. To think that she was having diffulties reaching them for weeks and through twitter they could instantly respond and offer that instant customer service, they dint just only keep a customer but also enhanced their brand and customer relationship.
Collecting feedback is a vital part of the rendering of any service, this is exactly what kiss insights does, it allows customers tell you what they need, cool right? Creating products or services that your customers actually want.
You can easily manage all of your questions directly from your dashboard. Kiss insights is a quick and easy solution for generating surveys for your web site visitors.
Uservoice is an online application where your customers can go to make suggestions or give feedback. UserVoice allows your customers to vote on feedback and ideas submitted in the customer community.
UserVoice products include UserVoice Feedback, a hosted tool for gathering and prioritizing product ideas directly from a business’s customer base and UserVoice Full Service, a hosted, customer engagement solution that bundles Feedback and support capabilities into a single, easy-to-manage environment.
Get Satisfaction help companies builds online communities that will enable productive conversations between them and their customers.
Customers can post their own questions, ideas, problems, or conversations about a product and employees from the companies moderate the boards.
Hope this helps.....